Troubleshooting a Zebra Bluetooth Barcode Scanner

Troubleshooting a Zebra Bluetooth Barcode Scanner

Troubleshooting a Zebra Bluetooth Barcode Scanner


The follow guide is to assist with reconnecting your Zebra scanner when your scanner is no longer connected to Spenda or does not recognise a scanned product

  1. Is the scanner powered on and is charged?

    1. Flashing Orange base light indicated unit is charging

    2. A Solid Green base light indicates the unit is fully charged

    3. A solid Green light on top of the handheld scanner indicates its paired to the scanner's base

    4. Is the scanner plugged into a USB power supply

      1. If scanners USB is plugged into the rear USB port of the Epson TM -m30 it will not charge. Your Hardware package would have included an additional 5v USB power supply for the USB scanner.

      2. If they did not receive the USB power supply, use another USB port that supports 5v power delivery

  1. Check scanner has been selected in Spenda settings

    1. Force close Spenda

    2. Open iPad Settings

    3. Scroll down left menu and select “Spenda”

    4. Select the Barcode Scanner drop down selection

    5. Select Zebra DS2278

    6. Reopen Spenda

  2. Rescan the setup barcode on the Sales screen.

    1. Once scanned wait up to 20 seconds and a confirmation pop up should show.

  3. If the Scanner/triple beeps and flashes red;

    1. While the Scanner is in the cradle, hold the scanner trigger for 30 sec or until its sounds a confirmation beep.(Soft Reset Mode)

    2. When the scanner turns back on and resets rescan the setup barcode on the Sales menu in Spenda

  4. Hard Rest, Disconnect & Reconnect

    1. Open Spenda and navigate to the Sales Menu

    2. Select the Barcode icon and select “Clear Selected Scanner”

    3. Force Close Spenda

    4.  Open iPad settings and navigate to the Bluetooth settings

    5. Select the “information icon” next to the Zebra ds2278 Bluetooth device and select “Forget this device”

    6. Reopen Spenda and navigate to the Sales menu

    7. Select the Barcode icon and scan the configuration barcode, wait up to 20 seconds and a confirmation pop up should show.



If none of the abovesteps rectifies the problem please call/email Support



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