Why Does Xero Keep Disconnecting
Why Does Xero Keep Disconnecting
The Reason
From time to time you may notice that your Xero adapter has disconnected. This can happen for a few reasons. The most common reason is due to the Xero login being used more than once.
Xero gives each log in a unique key to be used when logging into Xero. The key can only be used on one site at a time. When you Xero adapter logs into Xero from Synkd it will need to use this key. This means if you use the same login on another site or even Xero.com directly. The key will be taken from Synkd, disconnecting it, and given to the other site.
How Do I Fix It
When connecting Xero to Synkd, it is recommended to use a unique email address as a login. This can be a completely different email address or your email with the + symbol added to it.
Some email providers will allow you to use the + symbol to make a unique login but still have all email go to the same inbox. For instance, the email support@cirralto.com.au and support+synkd@cirralto.com.au will be viewed as two different logins but emails sent to both addresses will go into the same inbox. To test to see if your email provider allows this you can send an email to your email with a + added to it. If the email appears in your inbox then your email provider will allow this. Some noted email providers that do allow this function is Gmail and Gsuite.
If your email provider supports it, we recommend making an email address with the following format youremail+synkd@youremail.com. This will allow you to have two unique logins but maintain one email account and inbox. If your email provider does not support the + symbol, you will then need to create a new email address. We recommend the format yourcomapanysynkd@gmail.com.
Note: You can continue to use your standard Xero login. However, this will cause Synkd to disconnect often.
Once you have your unique login setup for Synkd, you can add it to Xero as a user. When ready you can follow the How To Reconnect Your Financial Adapter.
Related Articles
Need to Add/Remove a New Staff Login
Adding a New Staff Login To add a new Staff Member Login, please email us or call support on 1300 682 108How to Reconnect Your Financial Adapter
How to Reconnect Your Financial Adapter From time to time, you may need to reconnect your financial adapter to your accounting software. To reconnect your accounting software follow the below steps. Some accounting programs disconnect all ...Update or Forgotten your Synkd Password
Update or Forgotten your Synkd Password If you would like to change or have forgotten your password; 1. Open the login screen for Synkd in your browser. https://new.synkd.net/ 2. Select "forgot password" 3. Enter your "email address" - this will ...Create a Departmental Posting Item
Create a Departmental Posting Item Departmental Posting can be used for the following purpose; Multiple items within Synkd can be allocated into a Product Class in your financial system. This will aggregate revenue increases as a group total. Keep in ...Daily Xero Adaptor Drop out Resolution
Recently Xero has implemented a new authorisation method for connecting with third party software, such as Spenda. This has caused some connection problems with daily dropouts, resulting with needing to re connect Xero on a consistent basis. Please ...