Forgotten your Mobile - Alternative EMAIL 2FA Access

How to use an alternative 2FA method - Email

If you have applied SMS as your 2FA method, and do not have access to your mobile phone at this current time. You are able to use email as an alternative access method.

To do this:

1. Sign in with your Account Credentials or using 'Continue with ....' (Note: All Partmax Customers must use 'Continue with Partmax' option)

2. When prompted to enter in your 6-digit code sent to your mobile device - you will need to click on the 'Try another method' button.

3. Select the option - 'Email'.

4. This will send an email address to the email associated with your user. An example of the email is shown in the prompt, if you are unsure which email this may be. The email will contain the 6-digit code you require to enter. Once the code is entered, hit Continue. You will now have access to your account.

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